Warranty & Claims

WARRANTY
Cellini offers a 12 months limited warranty that covers structural manufacturing defect for all our products from the date of delivery , with the exclusion of Clearance and display items. Sofa frame structure is warranted for 3 years against manufacturing defects for product used under proper household conditions. After the first year, the guarantee covers defective components but does not cover labour and transport cost.

If, during the warranty period, a product is deemed defective due to a manufacturing defect, Cellini will repair or replace part(s), at Cellini’s option. This Warranty covers the repair or replacement of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.
This Warranty is not transferable. If item(s) has been shifted to another address and is not handled by our professional delivery team, the warranty is not covered.

CLAIM PROCEDURE
If a problem should arise, please contact us at cso@cellini.co.id with photos, a description of the problem and order number.
Should the item be deemed to have a manufacturing defect at Cellini’s discretion, Cellini will offer the following where applicable in this order :
Repair the defective product
1-1 Exchange if beyond repair
1-1 Exchange with an alternative item, should the product no longer be in production.

LIMITATIONS AND EXCEPTIONS:

• This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, watermarks, indentations or pet damage.
• Any product modification by consumer or other parties not authorised by Cellini will void this limited warranty.
• This warranty does not cover items purchased as ‘Clearance item / Display item’ at the time of purchase.
• Cellini’s decision on all issues relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Cellini’s sole discretion.
• Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.  
• Mattress warranty for details on 10 years Limited Warranty.
• In respect of manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser.